Emergency service 24h


HIGH TECH

HUMAN TOUCH
Products
Emergency service 24h
  • Our emergency service is 7 days /24 h operating including holidays.
     
  • It match the needs of customers who need to be non stop operating, able to handle an emergency network on a large scale.
     
  • The service is also available for the management of peaks in days, hours or specific times of year (holidays, nights, weekends, seasonal ...).
     
  • Each client is assigned to a team of professional operators, coordinated by a reference person, who will answer calls with a personalized response.
     
  • For the calls management, the dedicated operators receive detailed instruction in special training sessions that involve the active participation of officials of the customer.
     
  • Activa is equipped with a CRM modulated platform based on the needs of the customer. It’s also possible to manage the service by the client's business platform.
SECRETARY ActivA
Backoffice services
TOLL-FREE
Toll-free number – Customer Management
EMERGENCY 24H
Emergency service 24h
SERVICES
CATI – Telephone interviews – Relations with customers
MARKET RESEARCH
Market research