"Toll-free" number management
- The toll-free number is assigned to a team of professional operators, coordinated by a reference person, who will answer calls with a personalized response.
- To manage the call, the operators receive detailed instruction in a special training sessions that involve the active participation of officers of the customer.
- Our operators will provide stakeholders and clients with all the information that the Company intends to transfer, will compile and send real-time information, request orders form or will transfer the call directly to the employee which the call is destined.
- Our computer system automatically generates the calls report with date, time and duration, which will be provided in excel format with the agreed cadence (daily, weekly, monthly ...).