Toll-free number - Clients management


HIGH TECH

HUMAN TOUCH
Products
"Toll-free" number management
  • The toll-free number is assigned to a team of professional operators, coordinated by a reference person, who will answer calls with a personalized response.
     
     
  • To manage the call, the operators receive detailed instruction in a special training sessions that involve the active participation of officers of the customer.
     
     
  • Our operators will provide stakeholders and clients with all the information that the Company intends to transfer, will compile and send real-time information, request orders form or will transfer the call directly to the employee which the call is destined.
     
     
  • Our computer system automatically generates the calls report with date, time and duration, which will be provided in excel format with the agreed cadence (daily, weekly, monthly ...).
SECRETARY ActivA
Backoffice services
TOLL-FREE
Toll-free number  Customer Management
EMERGENCY 24H
Emergency service 24h
SERVICES
CATI  Telephone interviews  Relations with customers
MARKET RESEARCH
Market research