CRM – Client Relation Management


HIGH TECH

HUMAN TOUCH
Products
ActivA has acquired a deep knowledge in the management of the CRM
Client Relation Management activities:

  • Checking/updating the clients database

  • Orders management

  • Info about logistics, timing and outcomes of the deliveries

  • Availability of stock, state of production

  • Assistance requests, technical attendance, emergencies

  • Customer satisfaction, audit of satisfaction level

  • Recovery of the distracted, discontinuous, ‘dormant’ customers

  • Analysis of the needs and expectations

  • Management of offerings, promotions, events

HIGH TECH, HUMAN TOUCH

SECRETARY ActivA
Backoffice services
TOLL-FREE
Toll-free number – Customer Management
EMERGENCY 24H
Emergency service 24h
SERVICES
CATI – Telephone interviews – Relations with customers
MARKET RESEARCH
Market research