CATI  Telephone interviews  Client relation management


HIGH TECH
HUMAN TOUCH
Services
Surveys
  • Telephone interviews (CATI)
  • Customer satisfaction studies
  • Selection and location of selected samples
Relationship with the customers
  • Toll-free numbers management
  • Recording of requests, information, participations
  • Updating of agendas, appointments for sales agents or executives
  • Subscriptions renewal
  • Events management
  • Recall from company databases
  • Mailing list
  • Tourist information for local institutions (Municipalities /Provinces /Regions...)
Orders / stock management
  • Acceptance of orders by quantity, type, price, packaging
  • Checking of orders delivery, updating of availability in stock
  • Shopping on line
Profiling
  • Creation of selective data bases of customers: by sector, type, company size, etc.
  • Identification of sector executives, e-mail adresses, profile by expertise, task, experience, studies
SECRETARY ActivA
Backoffice services
TOLL-FREE
Toll-free number  Customer Management
EMERGENCY 24H
Emergency service 24h
SERVICES
CATI  Telephone interviews  Relations with customers
MARKET RESEARCH
Market research