HIGH TECH
HUMAN TOUCH
50 computerized telephone positions  Last generation ICT systems
Technology
ActivA's main technological characteristics:
  • 50 computerized telephone workstations
  • Last generation ICT systems (click to call, planning by date/time, recall priority)
  • Multifunction phones, speakerphone, caller ID
  • Electronic recording of the conversation
  • CATI System
High Tech, Human Touch
However, the technology is not enough to ensure the success of an enterprise, particularly when, like in our case, work is based on the relation and the communication. The human element is fundamental: for this, ActivA staff receives a professional training in order to be able to face all the working situations, even the most complex, with expertise and ease. A professional and motivated team: this is the true key factor of the success with our customers.
Who chosed ActivA:
Suzuki Shindler Gruppo Generali
face2face Welfare Italia Pepsico
Universita' Bocconi Telecity Group Consodata
Bluserena USP
SECRETARY ActivA
Backoffice services
TOLL-FREE
Toll-free number  Customer Management
EMERGENCY 24H
Emergency service 24h
SERVICES
CATI  Telephone interviews  Relations with customers
MARKET RESEARCH
Market research